Application Support Analyst en Cignium Technologies

We offer custom software development services with technology professionals who are dedicated to determining what is right for your business and implementing solutions that work.

Whether you are a start-up or an established business, we can assist you at any and every stage of the software development life cycle: from conceptualization, business analysis and prototyping to the development and deployment of a complete solution.

Successful projects have three main things in common:

• They provide verifiable business value
• They differentiate you from the competition
• They position you to succeed in the marketplace

But complex software projects can place high demands and high risks on a business. At Cignium, we work with you to minimize these demands while meeting the expected scope and budget requirements of each project.

Our teams have expertise in Scrum and implement best practices from several other Agile methodologies, including Lean and Kanban.

What You’ll Be Doing

• Monitoring multiple high demand systems. Including system health, performance and integrations with other systems.
• Proactively identify unexpected system behavior and address it swiftly.
• Troubleshooting production tickets and critical Incidents in a timely manner throughout the life cycle of the issue. This Involves:
• Determining Impact
• Identifying the root cause
• Reaching out to the appropriate parties
• Implementing necessary workarounds
• Any complementary tasks needed to reach a resolution.
• Interacting directly with several people across the company teams and different business levels.

The Skills We Need from You

• MS SQL Proficiency.
• Ability to work with solutions spanning multiple platforms and languages.
• Experience with Telephony / Call center software / processes.
• Experience with logging platforms.
• Experience with .NET applications.
• Experience with applications hosted both on Premise and on Azure.
• Experience working with Agile processes.
• English Proficiency.
• Great communication skills.

• Planilla y todos los beneficios por ley.
• EPS.
• No Dress code.
• Actividades extras (pichanga, yoga, zumba, tennis, basket y mas).
• Buen ambiente de trabajo e infraestructura.