Website Manager en Pronto Group Inc.

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You will be an account manager for the websites of roughly 8-12 clients on our Dedicated Support Service. This involves being a reliable and knowledgeable point of contact for these clients, responsible for managing all website inquiries, updates, and projects in a timely and efficient manner. Customer satisfaction is paramount as you will be working on our highest support tier. You will be responsible for proactively providing clients with a great service experience, understanding their personal preferences, website, and business, and maintaining a good relationship.

Job functions

Basic web development experience in WordPress/HTML/CSS is required to carry out simple updates yourself, as well as general understanding of more complex technical requests, e.g. JS/PHP, to coordinate larger projects with the team. Experience with WordPress plugins and integrations, e.g. WooCommerce, is required to troubleshoot and suggest solutions, especially with larger/more complex sites. You are also responsible for developing new ideas to improve and promote the Dedicated Support service, e.g. assisting with marketing materials.

Responsibilities and Duties:

Act as the main point of contact for roughly 8-12 clients in our website support division.
Communicate with clients and manage requests via task boards, support helpdesk, and phone calls.
Carry out basic website updates and development tasks (WordPress/HTML/CSS) and troubleshoot plugins, integrations, and solutions.
Maintain good client relationships, time management, workload, and quality control for all clients under your portfolio.
Set expectations and manage uncertainty and pressure from clients.
Share ideas for improving the service.
Improve processes to make working with clients and the Pronto team easier.
Deploy proactive solutions for clients.

Qualifications and requirements

Technical Skill Requirements

Experience:

Minimum of bachelor's degree in a relevant field.
At least 2 years experience in WordPress development, with a good understanding of front-end technologies, including HTML5, CSS3, JavaScript, PHP, jQuery etc.
Experience working with English-speaking clients and managing website projects.

Specific skills:

Strong English proficiency with excellent understanding, writing and communication skills.
Experience in Elementor, WooCommerce, Adobe XD, UX/UI design, SEO and basic networking.
Comfortable with project management tools such as Asana, Teamwork, Clickup, Jira, and Monday.com.

Soft Skill Requirements

Team player and able to work with cross-cultural teams.
Customer-focused and willing to go the extra mile.
Accountable, detail and quality-oriented, with strong organisational skills.
Self-motivated fast learner with a proactive growth & improvement mindset.
Excellent critical thinking and attention to detail.

Condiciones

Horario flexible Entrada y salida flexibles, libertad para realizar trámites personales o familiares.

Política de trabajo remoto

Remoto sólo localmente

El trabajo es 100% remoto, pero los candidatos deben residir en Sudamérica, Filipinas o Tailandia para postular.