Implementation Specialist en OpenLoop

OpenLoop is looking for an Implementation Specialist to join our team in Lima, Peru. This role will be a member of the Customer Success Team.

About OpenLoop

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.

Our Company Culture

We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.

Responsibilities include, but are not limited to:

• Project Implementation: Support the end-to-end implementation of our SaaS solution within our clients' organizations, ensuring a smooth and efficient transition.
• Automatization: Perform manual configurations (under the superior guidance) on our software to adapt it to specific customer requirements, ensuring that it meets their unique needs and workflows.
• External Stakeholder Management: Support the communication between OpenLoop and the client, participate in status meetings with all stakeholders involved in the implementation process. Understand client’s workflows and challenges, crafting tailored solutions with OpenLoop's offerings.
• Program Management : Create and maintain comprehensive GANTT charts to visualize project progress and ensure timely completion according to program scope.
• Team relationship: Collaborate closely with the Customer Success team and other operational departments to bridge gaps in product and team development.
• Continuous Improvement: Continuously evaluate and enhance existing implementation processes to evolve our product and service offerings, making them more efficient and effective.
• Undertake other administrative and operational duties as assigned, contributing to the overall success of the team and organization.

• Bachelor's degree in Business Management, Engineering, etc.
• 2+ years of experience working in roles related to ERP or SaaS implementation, managing digital products with external clients or similar functions (required).
• 2+ years of proven configuration experience (required).
• Strong configuration skills (required).
• Demonstrated ability to learn new technologies to maximize project success.
• Exceptional communication skills to convey background and project updates efficiently to clients and internal stakeholders, including senior management.
• Proactive problem solver with strong time management and organizational skills.
• Fluency in English (C1) and excellent written and verbal communication skills.
• Available to work in a hybrid work model.

• Experience within a startup or healthcare environment (desired).

In addition to competitive salaries, this role includes:

• Long term contract under a Peruvian company ID ("Planilla"). You will receive all the legal benefits in Peruvian soles (CTS, "Gratificaciones", etc).
• Monday - Friday workdays, full time (9am - 6pm).
• Unlimited vacation days.
• EPS healthcare and Oncology Insurance covered 100% with RIMAC --Because you, too, deserve access to great healthcare.
• AFP retirement plan—to help you save for the future.
• We will assign a computer in the office so you can have the best tools to do your job.
• You will have all the benefits of the Coworking space located in Lima - Miraflores (Free beverage, internal talks, bicycle parking, best view of the city).