Customer Support Specialist E-commerce en Jumpseller

We're looking for someone to join our Customer Support Team. Someone who loves to help others, someone who can feel empathy, have a good communication, a problem-solver, detail oriented, when dealing with customer's problems and to whom you can relate.

We mostly need help on replying to our clients via email, between 10.00am to 8.00pm. It's a regular 40 hours/work per week. Every 6 weeks, working a weekend is necessary, with 2 days off during the week.

This is a demanding role, where many of the inquiries are technically complicated to assess. This requires you to act, on a daily-basis, as a liaison between our client base and our Design & Development teams.

This is a full-remote position open to candidates across the LATAM region (countries like Peru, Chile, Colombia, Mexico, or others).

You have

• Bachelor's Degree on Engineering, Marketing, Journalism, Communication, or other;
• Demonstrated previous professional experience in Customer Support in an IT company or E-commerce company (e.g. online stores);
• Proven experience in E-commerce (e.g. building an online store in any platform);
• Advanced computer skills, from a user perspective;
• Ability to communicate clearly in writing and orally in Spanish and English;
• Previous experience with Jumpseller platform is a plus;
• HTML development experience is a plus.

You will

• Help clients setting up their e-commerce solution from different subjects; help them solving their e-commerce doubts and problems;
• Answer about 75+ emails per day once you're fully up to speed (2-3 months on-ramp);
• Identify, document and prioritize customer reported issues to the development team;
• Document & automatize replies for frequently asked questions;
• Gauge the usability of new and existing features, and making constructive suggestions for change;
• Take responsibility & ownership of your work.

You are

• Passionate, caring and empathic person, who likes to listen and solve other people's problems;
• Incredibly resourceful and exceptional at finding solutions even when there is no clear path.
• An advanced computer and Internet user, with previous experience creating or editing or managing Online Stores, Blogs, in Customer Support or in Marketing roles;
• Excellent in communication and teamwork;
• Fluent Spanish speaker;
• B2 English speaker.

• Remote Work;
• Competitive pay;
• Performance based bonus every month;
• Be in an informal environment, working for a global market;
• Work on a MacBook + external 27" monitor.

• We will review all the CVs & Cover Letters received;
• First interviews - lasting 30 minutes. This is an introductory meeting, so that you get to know Jumpseller and present yourself;
• Top candidates will be invited to participate o a Case Study, which will be done at their own pace and should not take over 2hs. Not more than 4 to 6 invitations will be sent. All other applicants will receive a rejection notification;
• Finally, a last interview - lasting 45 to 60 minutes - to review the resolution Case Study & focus deeper on your main professional project/achievement;
• We expect to send you an offer by late January or early February.