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OpenLoop

Implementation Manager en OpenLoop

FULL_TIME

Lima
Se trabaja algunos días de forma remota y otros en la oficina en: Lima
(Híbrido) | Semi Senior | Full time | Producto, Innovación y Agilidad

Sueldo bruto $5900 - 6600 USD/mes

24 postulaciones
Revisado por última vez hoy
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OpenLoop is looking for an Implementation Manager to join our team in Lima, Peru.

About OpenLoop
OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.
Our Company Culture
We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.

Postula exclusivamente en getonbrd.com.

About the Role

Responsibilities include, but are not limited to:
  • Contribute to all phases of the implementation process, ensuring client requirements are met with precision and efficiency.
  • Deliver implementation projects that include onboarding new clients, configuring enhancements, and addressing escalated issues.
  • Build and maintain project plans (e.g., GANTT charts) to track timelines, agenda, recaps, deliverables, and risks.
  • Escalate risks and blockers proactively to leadership.
  • Execute and test system configurations to adapt the software to specific client workflows.
  • Troubleshoot issues and propose workarounds within current capabilities to meet expectations.
  • Support the evolution of implementation processes for greater efficiency.
  • Participate in client status calls and serve as a trusted partner in managing updates and communications.
  • Ensure alignment with all stakeholders throughout the implementation process.
  • Work closely with multiple internal teams teams to ensure successful go-lives and smooth post-implementation experiences.
  • Bridge gaps across teams to address client needs and system performance.
  • Maintain thorough project documentation, SOP adherence, and stakeholder reporting.
  • Provide visibility into implementation progress and outcomes.
  • Identify opportunities to enhance both technical and operational processes.
  • Undertake other administrative and operational duties as assigned, contributing to the overall success of the team and organization.

Requirements

  • Bachelor’s degree in Business or Industrial Engineering, Information Systems, or related field.
  • 2+ years in SaaS or ERP implementation, digital product delivery, or a similar client-facing technical role (required).
  • 2+ years of proven experience in software configuration and troubleshooting, using low-code tools, integrations and workflow automation (required)
  • Strong ability to quickly learn new technologies, tools, and systems.
  • Excellent communication skills, able to translate technical concepts into client-friendly language.
  • Strong organizational and time management skills; able to handle multiple priorities at the same time.
  • Proactive problem-solver with a collaborative mindset.
  • Experience in startup or healthcare environments is a plus.
  • Fluency in English (C1) and excellent written and verbal communication skills.
  • Available to work in a hybrid work model.

Nice to have

  • Experience within a startup or healthcare environment (desired).

Our Benefits

In addition to competitive salaries, this role includes:
  • Long term contract under a Peruvian company ID ("Planilla"). You will receive all the legal benefits in Peruvian soles (CTS, "Gratificaciones", etc).
  • Monday - Friday workdays, full time (9am - 6pm).
  • Unlimited vacation days.
  • EPS healthcare and Oncology Insurance covered 100% with RIMAC --Because you, too, deserve access to great healthcare.
  • AFP retirement plan—to help you save for the future.
  • We will assign a computer in the office so you can have the best tools to do your job.
  • You will have all the benefits of the Coworking space located in Lima - Miraflores (Free beverage, internal talks, bicycle parking, best view of the city).

GETONBRD Job ID: 61127

Política de trabajo remoto

Híbrido

Se trabaja algunos días de forma remota y otros en la oficina en Lima (Perú).

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Project Management Client Communication Workflow Automation SaaS ERP Software Configuration Troubleshooting Low-Code Tools Time Management
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Acerca de OpenLoop

Servicing all 42,000 zip codes nationwide, OpenLoop accelerates the delivery of patient care by matching our trusted community of certified clinicians and insurance partners with innovators in the digital health space. — Perfil completo de OpenLoop

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Implementation Manager
OpenLoop • Lima
Se trabaja algunos días de forma remota y otros en la oficina en: Lima
(Híbrido)
Postula
ⓘ Requiere postular en Inglés
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