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Technical Program Expert en OpenLoop

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OpenLoop is looking for a Technical Program Expert (Solutions Engineer) to join our team in Lima, Peru.
About OpenLoop
OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.
Our Company Culture
We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.

About the Role

This position holds a critical role within our organization, focused on delivering exceptional technical support and expertise to clients in the healthcare industry following service delivery. This role involves leveraging in-depth knowledge of healthcare systems and technologies to address post-service inquiries, resolve technical challenges, and ensure the optimal functioning of our solutions within healthcare environments. The Technical Program Expert plays a vital role in maintaining positive client relationships and contributing to the ongoing success of our healthcare solutions.
Responsibilities include, but are not limited to:
  • Serve as the primary technical contact for healthcare clients post-service, assisting with technical inquiries, issue resolution, and optimization of our healthcare systems.
  • Provide expert guidance on integrating and configuring our solutions within complex healthcare environments.
  • Advise clients on how to configure and use our solutions in a compliant manner.
  • Analyze and diagnose complex technical issues reported by healthcare clients, collaborating with cross-functional teams to develop effective solutions.
  • Work closely with healthcare professionals to understand clinical workflows and recommend technical solutions that optimize patient care and operational efficiency.
  • Assist clients in configuring and customizing our systems to align with their unique healthcare processes.
  • Build and maintain strong relationships with clients, ensuring their post-service needs are met and their challenges are addressed promptly.
  • Identify opportunities for enhancing our healthcare solutions based on client feedback and emerging industry trends.
  • Provide insights for product enhancements and new feature development.

Requirements

  • Bachelor's degree in Software Engineering or similar careers.
  • 4+ experience as a Solutions Engineer or Solutions Architect.
  • Proven experience building and configuring webhooks (required).
  • Strong problem-solving skills and the ability to diagnose and resolve complex technical issues.
  • Excellent communication skills, both technical and non-technical, for effective interaction with healthcare professionals and internal teams.
  • Strong customer-centric mindset and a passion for delivering exceptional client experiences.
  • Fluency in English (C1) and excellent written and verbal communication skills.
  • Available to work on a hybrid work mode.

Desirable skills

  • Proven experience in providing technical support to healthcare clients (desired).
  • Experience working with Zoho and Healthie is considered a plus (desired).

Our Benefits

In addition to competitive salaries, this role includes:
  • Long term contract under a Peruvian company ID ("Planilla"). You will receive all the legal benefits in Peruvian soles (CTS, "Gratificaciones", etc).
  • Monday - Friday workdays, full time (9 am - 6 pm).
  • Unlimited Vacation Days - Yes! We want you to be able to relax and come back as happy and productive as ever.
  • EPS healthcare covered 100% with RIMAC
  • AFP retirement plan—to help you save for the future.
  • We’ll assign a computer in the office so you can have the best tools to do your job.
  • You will have all the benefits of the Coworking space located in Lima - Miraflores (Free beverage, internal talks, bicycle parking, best view of the city)
Sound like a good fit? We’d love to meet you! Apply now to OpenLoop 🚀
Disclaimer: This position is also open for candidates with some kind of disabilities that are part of the CONADIS list. The coworking is adequate for people with special mobility needs.

Seguro de vida OpenLoop paga un seguro de vida para sus empleados.
Ausencia por enfermedad pagada Se ofrece cobertura por días no trabajados a causa de enfermedad (pueden aplicar límites).
Teletrabajo opcional Algunos días puedes trabajarlos desde tu casa.
Cobertura de salud OpenLoop paga o copaga cobertura de salud adicional a lo legal.
Seguro dental OpenLoop paga o copaga un seguro dental.
Estacionamiento gratis OpenLoop ofrece estacionamiento de autos gratuito.
Computadora OpenLoop proporciona una computadora para tu trabajo.
Vestimenta informal OpenLoop no exige ningún código de vestimenta.
Áreas recreativas Espacio para juegos o deportes.
Vacaciones extra OpenLoop otorga vacaciones pagadas adicionales al mínimo legal.
Bebidas y snacks OpenLoop ofrece algunas bebidas y snacks de libre disposición en la oficina.

Política de trabajo remoto

Híbrido

Se trabaja algunos días de forma remota y otros en la oficina en Lima (Perú).

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